Jennifer Puplava Explains How to Handle Negative Online Comments

Have you had a customer post negative comments about you or your business? In a Grand Rapids Business Journal Law Blog post, Jennifer Puplava explains how it is becoming increasingly common for disgruntled customers to post on the Internet regarding a negative experience they have had with a business. Jennifer provides information on how to handle this situation if you are the business, what are the business’ rights and what are the rights of the poster.